GroundScope's clients look to us for independent, honest, objective and experienced advice
GroundScope's strategy is to provide:
A world class service to clients , travellers and service partners
Demonstrable client cost and service benefits
A system for booking and controlling ground transport expenditure
A safe and reliable service by vetting and managing clients' service partners
Be the focal point in the payment stream by acting as the merchant of record
Positive engagement with service providers. Service providers do not pay for working with GroundScope
A UK and International service available in 400+ cities worldwide
How we work - our philosophy
GroundScope’s clients look to us for independent, honest, objective and experienced advice. In order to provide the highest standards of service to clients our service delivery culture is based on four key core service principals.
We provide a professional consultancy approach
We enjoy identifying and solving our clients' most critical and challenging ground transport problems. We take an independent and fact-based view of a client’s ground transport travel requirements and use our skills and expertise to make recommendations based on these facts which deliver clients cost savings , bring their ground transport spend under control and deliver improved service levels across their business. Wherever possible we provide innovative solutions which deliver clients tangible cost saving and service benefits.
We work in partnership with you to meet your requirements
We work in partnership with our clients to develop solutions that meet their individual requirements. Once the individual client service specification is agreed GroundScope are responsible for implementing the service which includes training service partners and bookers. At all times the client remains in control of the service specification, the service partners being used and the pricing policy.
We provide a proactive, highly responsive, process driven management approach
On a daily basis we strive to deliver a proactive service to clients to ensure that we identify and resolve service issues before they become a problem. As a business we have a very detailed, process driven management approach to implementing any new client and service partner or making any changes or improvements to our service.
We build strong client relationships based on trust
We earn our clients’ trust by consistently delivering a high quality service, our professional conduct, and our complete commitment to delivering the best possible service for our clients on a day to day basis.
How we work - our business process
GroundScope’s service partner neutral network brings together corporate clients and ground transport service providers across the globe.
We operate ground transportation management services for large corporate clients and manage client bookings, co-ordinate billing and payment and manage relationships with service partners.
Access to a worldwide client base
With corporate travel growing year on year, clients are requiring ground transport services in more cities across the world. As a GroundScope service provider, you have access to this market. Corporate clients based in your country and overseas, making bookings in your region will be routed through GroundScope’s platform to you. Having a centralised booking reduces the costs of administering bookings and of generating new business.
Quality of service
GroundScope ensures that all accredited service providers are regularly audited and training is given on using and working with the GroundScope platform. For more information about becoming a GroundScope service partner (click through to enquiries@groundscope.co.uk ).
Easy to implement and manage
Run on a Windows operating system, the platform is simple to implement and support from an IT perspective. There is no charge to join the service and no fees or ongoing access charges once you become a GroundScope accredited service partner.