The GroundScope management team consists of experienced operations and technology specialists from the travel and retail sectors.
Individually and collectively the team has demonstrated delivery of enhanced efficiency and effectiveness for a range of demanding internationally diverse clients.
John a founding Director of GroundScope has a substantial corporate commercial and marketing background gained with leading retailers including Pepsi Co and Marks & Spencer. He was also a founding Director of Active Hotels / Booking.com Europe’s leading online hotel reservations supplier which was acquired by Priceline.com. Previously he was a Director in the 3i backed management buyout of Great Western Trains, where he grew revenue from £250m to £350m before selling the business to First Group Plc. John is a business management and marketing graduate and holds a Post Graduate Diploma in Marketing from Westminster University.
COO and CTO
Emma is a highly experienced Operations Director who has been instrumental in the development and growth of the business. Emma is responsible for all service delivery aspects of the GroundScope offering, from the initial client evaluation through to implementation and the management of over 600 service partners. She also has overall responsibility for ongoing client Account Management and IT. Emma holds a BSc (Hons) degree from Royal Holloway University London as well as an MSc from Guildford Universityand has continued her professional development with a range of external strategic business training courses.
Russell is a commercially orientated Finance Director who is highly integrated into the commercial, IT and operational aspects of the business. Using his wealth of experience in both management accounting and financial control, Russell has set up the financial reporting and payment systems that ensure the highly complex financial nature of our business runs smoothly and effectively. Russell holds a Master’s Degree in Engineering from Durham University and became fully CIMA qualified in 2005. Russell trained and qualified with global pharma giant Wyeth before moving into the ground transport sector, gaining an intimate working knowledge of the financial systems operating across this and other travel sectors.
Mike McDonald - Operations Manager
Mike is responsible for managing the Customer Support Team together with overseeing the operational processes and offering assistance to customers where required.
Customer Support Team
Our team of Customer Support Executives are on hand to assist with the making of reservations or investigating billing queries. The team are available 24-7 by phone or email. They are also responsible for checking for ride share possibilities and ensuring an extra level of care is provided for our VIP travellers. The team are also available to Service Partners for any advice or queries.
Francesca Fernandes – Events Coordinator
Fran is a very highly organised Events Co-ordinator and will ensure our clients always get the best value for their specific event requirements. She understands the uniqueness of each event and is adept at requesting a choice of quotations from the most appropriate Service Partners.
Jack Smith - Operations Executive
Jack is responsible for making sure the day to day GroundScope Operation is running smoothly and is 1st point of contact for any IT or Operational queries from the Customer Support Team. Jack assists with the co-ordination of client profile requirements, validating and uploading new rates, liaising with IT for any requirements and checking and setting up Service Partners passed to him by the Implementations Executive.
Jessica Lobo - Account Support Executive
Jess is responsible for ensuring any customer service issues are responded to and resolved within our agreed SLA. Jess assists with new client set up and implementation, whilst delivering reporting and responding to VIP queries for existing clients.
Laura Reiter - Implementations Executive
Laura is responsible for the on-boarding of Service Partners, gathering and checking the information require by GroundScope to be part of our service. Laura also carries out audits to ensure all the insurance and licensing information held in the system is valid.
Pavithra Srinivasareddy – Development Team Leader
Pavithra is responsible for co-ordinating the IT Team.
Dilip Damodaran – Project Manager
Development team: Bhakti Ghosalkar, Jnana Jyothi K, Soumya Ranjan Mandal, Sriramya Neppali
Joshua Burkmar - Management Accountant
Josh is responsible for preparing all monthly financial reports including P&L and Balance sheet, Client MI reports and KPIs. He is also currently developing a suite of reports within Microsoft Power BI to further enhance client reporting.
Jacqui Sweeney - Accounts Receivable Executive
Jacqui is responsible for all of our client invoicing, helping to ensure all billing is both timely and accurate. Jacqui is also responsible for managing all incoming funds and reconciling all of our bank accounts.
Agnieszka Szczygiel – Accounts Payable Executive
Agnieszka manages all supplier invoices and payments ensuring all payments are both accurate and received on time.
Nathalie Villares - Commercial Executive
Nathalie is responsible for liaising with prospective clients and TMC’s together with managing all GroundScope’s marketing and social media activity. Nathalie also produces our monthly newsletter - NewsScope