The GroundScope management team consists of experienced operations and technology specialists from the travel and retail sectors.
Individually and collectively the team has demonstrated delivery of enhanced efficiency and effectiveness for a range of demanding internationally diverse clients.
John a founding Director of GroundScope has a substantial corporate commercial and marketing background gained with leading retailers including Pepsi Co and Marks & Spencer. He was also a founding Director of Active Hotels / Booking.com Europe’s leading online hotel reservations supplier which was acquired by Priceline.com. Previously he was a Director in the 3i backed management buyout of Great Western Trains, where he grew revenue from £250m to £350m before selling the business to First Group Plc. John is a business management and marketing graduate and holds a Post Graduate Diploma in Marketing from Westminster University.
COO and CTO
Emma is a highly experienced Operations Director who has been instrumental in the development and growth of the business. Emma is responsible for all service delivery aspects of the GroundScope offering, from the initial client evaluation through to implementation and the management of over 600 service partners. She also has overall responsibility for ongoing client Account Management and IT. Emma holds a BSc (Hons) degree from Royal Holloway University London as well as an MSc from Guildford Universityand has continued her professional development with a range of external strategic business training courses.
Russell is a commercially orientated Finance Director who is highly integrated into the commercial, IT and operational aspects of the business. Using his wealth of experience in both management accounting and financial control, Russell has set up the financial reporting and payment systems that ensure the highly complex financial nature of our business runs smoothly and effectively. Russell holds a Master’s Degree in Engineering from Durham University and became fully CIMA qualified in 2005. Russell trained and qualified with global pharma giant Wyeth before moving into the ground transport sector, gaining an intimate working knowledge of the financial systems operating across this and other travel sectors.
Customer Support Team
Our team of Customer Support Executives are on hand 24/7/365 days a year to answer any client booking or billing query and are available by phone or email.
Account Support Team
Our team of Account Support Executives are on hand from 8am-4pm Monday to Friday to answer any client service query and are available by email.
Francesca Fernandes – Events Coordinator
Our Events Coordinator Francesca manages GroundScope’s Events and can provide assistance on quotations for an Event as well as coordinating and managing the Event on the day.
Service Partner Team
Harvey Pasma - Service Partner Executive
Harvey is responsible for managing the GroundScope bookings and closely monitors Service Partners to ensure that they turn up as booked.
Laura Reiter – Implementations Executive
Laura is responsible for coordinating the Client and Service Partner onboarding process.
Jack Smith - Operations Executive
Jack is responsible for overseeing the day to day operation and ensuring the above teams have everything they need to provide quick response to the client.
Pavithra Srinivasareddy – Development Team Leader
Pavithra is responsible for managing GroundScope’s IT projects
Development team: Lalitha Chevuru , Veena, Jigar , Dilip Damodaran, Subramaniam Iyer and Sashi Kumar
Joshua Burkmar - Management Accountant
Jacqui Sweeney - Accounts Payable Executive
Zara Kongwa – Accounts Receivable Executive
Joshua, Jacqui and Zara are responsible for the smooth running of GroundScope’s Finance operation including Client and Service Partner invoicing and payments
Nathalie Villares - Commercial Executive
Nathalie is responsible for liaising with prospective clients and working with the Implementations team to set up new clients.